Policies

mitchell logo2_75Pricing and Freight

All prices are subject to change without notice. We will however, endeavour to inform our customers of any anticipated price changes at the earliest possible date.  All custom orders and repairs will be billed within 15% of the estimated or quoted price.

All shipments are F.O.B. our warehouse. Unless otherwise specified we reserve the right to ship by the most reliable and economical method.  All shipments will be insured for their full value. Goods received damaged or missing should be noted on the carrier’s copy when signing for receipt of goods.

Canadian sales are subject to the following taxes.

Province GST/HST
Alberta 5%
British Columbia 5%
Manitoba 5%
New Brunswick 13%
Newfoundland and Labrador 13%
Northwest Territories 5%
Nova Scotia 15%
Nunavut 5%
Ontario 13%
Prince Edward Island 14%
Quebec 5%
Saskatchewan 5%
Yukon 5%

Any duty, taxes, or customs are the responsibility of the customer and must be paid upon receipt of the shipment. Any refused shipments will be charged back to the customer.
U.S. sales are duty free. U.S. customs requires the Companies Federal Identification Number and may require the consumers Social Security Number.

Returns

No returns will be accepted unless authorized by Mitchell Enterprises Custom Design Equipment Inc. If or when authorization is granted, the goods are to be prepaid. Returned goods must be returned in unused condition and may be subject to a restocking fee or soil charge. This will be dealt with on an individual basis. Refunds will be issued by the means with which they were paid.

For any return made to a customers credit card, there will be a 3% credit card processing fee. This fee is to cover the credit card processing fees incurred from the processing banks.

 

Guarantee

All Mitchell products are guaranteed for a period of one year from date of sale to the consumer against manufacturing or material defects although we are confident you will have many years of enjoyment.  Any returns must first be authorized by Mitchell Enterprises Custom Design Equipment Inc. and must be accompanied by a copy of the sales receipt and shipped prepaid.  If the article is deemed to qualify for warranty then we will repair the item and ship it back at our expense. Any article that is subject, in our opinion, to abuse, insufficient service or nominal wear will not be covered under this warranty.

Mitchell Enterprises Custom Design Equipment Inc. must be the sole judge in the matter of returned goods as to whether or not they are defective or have not been given reasonable service.  It will be our discretion to repair, replace or credit such returns. If in our judgement the article has been given reasonable service we may make a nominal charge for its repair or replacement.

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience

(your information helps us to better respond to your individual needs)

  • To improve our website

(we continually strive to improve our website offerings based on the information and feedback we receive from you)

  • To improve customer service

(your information helps us to more effectively respond to your customer service requests and support needs)

  • To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever,
without your consent, other than for the express purpose of delivering the purchased product or service requested.

  • To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://mitchellhockey.com/policies/

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.mitchellhockey.com
Pickering, Ontario
Canada
mitchell@mitchellhockey.com
416-849-2266

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